The American Hotel - Market Yard Grille

Reviews about The American Hotel - Market Yard Grille

• Walter Hynes

  Apr, 14 2018
  ★ ☆ ☆ ☆ ☆
  Something has definitely changed at the Market Yard Grill at the American Hotel. We have dined here through the years over 100 times. We would customarily eat here twice a month and have always been satisfied even though the prices continue to increase beyond the food and service quality. It is close to home and convenient.
  
  Over the last year or so, we noticed that things have declined a bit. The attitudes of the servers has slipped. The food quality has been less than stellar. Something just isn't right.
  Our last visit was tonight. It will be our final visit ever. Appalled is the most appropriate way to described the treatment we received.
  Our anniversary is in two days, so I booked dinner here via Open Table, as I have done for over a decade. It was raining, so I dropped my wife at the door and I then parked the car with a valet service that handles parking for the various restaurants. When I made my way into the restaurant, i was directed to my wife sitting at a table crunched in between a couple others.
  Our server sensed my displeasure and asked what was the matter. I said I did not like this table, as it was our anniversary dinner and it was far from private. She immediately offered us a larger table next to us that was in a corner and more private. We thanked her and ordered drinks.
  About ten minutes later, while we waited for those drinks, an obnoxious women who looked like Mrs. Doubtfire, told us that we cannot sit here and basically to get up! Embarrassed and appalled, we made our way back to the front of the restaurant and I insisted on speaking to the manager. He said that they needed that table for a party of four. I explained that we did not make this move on our own. Our server moved us. He then fumbled around and left to verify this! When he returned, I told him that this will be our last visit to this place and he needs to correct his " helpers" attitude. How dare they treat anyone like this. Especially someone who dines here as many times as we have. Luckily we were able to make a call to another local restaurant that we frequent, who appreciated our patronage.
  Bottom line is the customers pay the bills and if you make internal mistakes, you NEVER, treat customers in a condescending manner. We dine out at least twice per week, and like to give local restaurants the business.
  Classless! Our friends, family etc, will never spend our money here, again.

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